Docketry | Insurance TPA Improves Operational Efficiency And Customer Satisfaction With Docketry

Insurance TPA improves operational efficiency and customer satisfaction with Docketry

With Docketry, the TPA streamlined claims processing and cutting costs by 60%. This automation enhanced operational efficiency and significantly boosted customer satisfaction.

A US-based insurance third-party administrator and claims adjusting company wanted to enhance operational efficiency, lower costs, and improve customer satisfaction.

Challenge

The TPA struggled with slow, manual claims processing, taking 20 minutes per claim and leading to costly delays and decreased customer satisfaction. This inefficiency caused significant productivity losses, highlighting the urgent need for automation.

Dependency on manual processing of claims.
Document processing took about 20 minutes per claim.
Time consumed for information extraction from email attachments.
Thousands of dollars of productivity loss per employee each year.
Delayed claims settlement due to lengthy processing time.

Our solution

Automated information workflow.
Security and access control.
Seamless integration with existing processes.
Exception handling and confidence score.
Error reduction with analytics.
Accuracy and efficiency.

Outcomes

We were able to provide –

60% reduction in operational costs.
57% of additional claims forms are processed per week.
7x faster claims processing and improved customer satisfaction.
85% reduction in errors.
70% Reduced document processing time.
Easily integrated the solutions with legacy systems already in place.

Insurance TPA improves operational efficiency and customer satisfaction with Docketry

Challenge

Our solution

Outcomes

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