Docketry | A renowned bank in the US enhanced customer satisfaction with a fast and easy onboarding process with Docketry

A renowned bank in the US enhanced customer satisfaction with a fast and easy onboarding process with Docketry

Docketry cut onboarding time from 45 minutes to under 1 minute, drastically improving customer satisfaction and streamlining the process.

A leading bank in the US brought down document processing time for customer onboarding from 45 minutes to less than 1 minute with Docketry and improved customer satisfaction

Challenge

The bank’s manual KYC processing caused 45-minute delays per application. With over 6,000 new customers monthly, the lengthy processing time severely impacted operational productivity and client experience.

Dependency on manual processing of KYC documents and onboarding forms
Document processing took about 45 minutes per application
Delayed customer onboarding due to lengthy processing time
6000+ customers onboarded every month
Low operational efficiency and customer satisfaction

Our solution

Fast and accurate data extraction
Minimal human intervention
Seamless integration with existing workflows
Security and compliance
Fraud prevention
Feedback analysis

Outcomes

97% KYC processing and forms processing automated
70% cost reduction
10X faster customer onboarding
99% reduction in document processing time
90% reduction in manual working hours
75% improved customer satisfaction

A renowned bank in the US enhanced customer satisfaction with a fast and easy onboarding process with Docketry

Challenge

Our solution

Outcomes

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