Docketry cut onboarding time from 45 minutes to under 1 minute, drastically improving customer satisfaction and streamlining the process.
A leading bank in the US brought down document processing time for customer onboarding from 45 minutes to less than 1 minute with Docketry and improved customer satisfaction
Challenge
The bank’s manual KYC processing caused 45-minute delays per application. With over 6,000 new customers monthly, the lengthy processing time severely impacted operational productivity and client experience.
- Dependency on manual processing of KYC documents and onboarding forms
- Document processing took about 45 minutes per application
- Delayed customer onboarding due to lengthy processing time
- 6000+ customers onboarded every month
- Low operational efficiency and customer satisfaction
Our solution
- Fast and accurate data extraction
- Minimal human intervention
- Seamless integration with existing workflows
- Security and compliance
- Fraud prevention
- Feedback analysis
Outcomes
- 97% KYC processing and forms processing automated
- 70% cost reduction
- 10X faster customer onboarding
- 99% reduction in document processing time
- 90% reduction in manual working hours
- 75% improved customer satisfaction
