Insurance TPA improves operational efficiency and customer satisfaction with Docketry

A US-based insurance third-party administrator and claims adjusting company wanted to enhance operational efficiency, lower costs, and improve customer satisfaction.


  • Dependency on manual processing of claims.
  • Document processing took about 20 minutes per claim.
  • Time consumed for information extraction from email attachments.
  • Thousands of dollars of productivity loss per employee each year.
  • Delayed claims settlement due to lengthy processing time.

Our solution

  • Automated information workflow.
  • Security and access control.
  • Seamless integration with existing processes.
  • Exception handling and confidence score.
  • Error reduction with analytics.
  • Accuracy and efficiency.

Our solution

Automated information workflow

Security and access control

Seamless integration with existing processes

Exception Handling and confidence score

Error reduction with analytics

Accuracy and efficiency


We were able to provide –
  • 60% reduction in operational costs.
  • 57% of additional claims forms are processed per week.
  • 7x faster claims processing and improved customer satisfaction.
  • 85% reduction in errors.
  • 70% Reduced document processing time.
  • Easily integrated the solutions with legacy systems already in place.

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