Agentic Workforce Intelligence: How the World’s Largest Sporting League Scaled Employee Support with AI Assistance
Client Industry
The client is the world’s largest professional sporting league, managing 10,000+ full-time and seasonal staff across operations, events, and franchises worldwide.
From HR to travel logistics to IT support, their employee enablement teams handle an immense flow of queries, requests, and process clarifications daily.
Industry
Sports & Entertainment | HR Workforce Enablement
Solution Area
Agentic AI | Conversational Intelligence | RAG & LLM Ops | Workforce Automation
Challenge:
Fragmented HR and IT systems led to long response times and inconsistent employee experiences. Manual query management consumed resources and slowed onboarding.
Benefits & Outcomes:
10,000+
Interactions handled monthly
80%
HR efficiency uplift
70%
Faster onboarding
5
Second average query resolution
Managing a global workforce during peak sporting seasons used to feel like running a marathon every single day. CASIE changed that play completely. Now, our staff get answers in seconds, not hours and our HR team finally has the bandwidth to focus on people, not paperwork.
VP, of Global HR Operations
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