Agentic Document Intelligence: Cutting Claims and Logistics Cycle Times by 90% Across Global Operations
Customer
Two large enterprise networks, a U.S.-based insurance claim solutions provider managing over 1.2 million active policies and a South Asia–based freight forwarder operating across international branches, shared a common challenge: millions of documents, manual workflows, and compliance risk.
Industry
Insurance | Logistics | Financial Services
Solution Area
Agentic AI | Intelligent Document Processing | LLM Validation | Data Orchestration
Challenge:
Manual data entry across millions of scanned documents, fragmented workflows, and long turnaround cycles (up to 3 days per claim or shipment) were creating operational bottlenecks and compliance risk.
Benefits & Outcomes:
1M+
Documents processed annually across claims and logistics
90%
Manual effort reduction, freeing teams for higher-value analysis
98%
Accuracy maintained through contextual validation
Before Docketry, our claims and shipment processing teams were buried in documents, thousands every day, each one demanding manual review. It often took days just to reconcile a single case. Today, with Agentic Document Intelligence orchestrating our workflows, everything just flows. Claims close faster, shipments move quicker, and compliance audits are now effortless.
Director of Operations Transformation
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