Agentic Data Orchestration in Logistics: Accelerating Bill of Lading Intelligence for a Global Freight Network
Customer
A leading freight forwarder headquartered in South Asia, with operations spanning 5 continents and a network of regional offices.
With over 500 employees managing freight, customs, and documentation workflows, the company has built a reputation for innovation and operational excellence in the logistics and supply chain ecosystem.
Industry
Logistics | Freight Forwarding | Intelligent Document Processing
Solution Area
Agentic AI | RAG & LLM Ops | Document Intelligence | Process Automation
Challenge:
The client relied on a conventional OCR-based document capture tool, but as volumes grew across global offices, the cracks began to show:
- OCR failed to recognize varied BoL formats from 60+ carriers.
- Manual corrections delayed shipments and billing cycles.
Benefits & Outcomes:
98%
Reduction in data processing time
90%
Accuracy in data extraction
25K
Documents processed monthly
60+
Document formats automated
Our document operations were drowning under the weight of Bills of Lading coming in every format imaginable. Docketry changed that story completely. With Agentic AI–driven data orchestration, we now process thousands of documents in minutes, with near-perfect accuracy. Our teams trust the data, our clients see faster updates, and our logistics engine finally runs at the speed of global trade.
Head of Global Operations
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